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TERMS AND CONDITIONS OF SALE - East Coast Saunas

East Coast Saunas is an authorized distributor for West Coast Saunas.

I. East Coast Saunas Lifetime Warranty

1. East Coast Saunas provides a lifetime warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal.

2. East Coast Saunas provides a lifetime warranty on heating elements and electrical components. The CD/DVD/LCD system is covered by its own maufacturers warranty.

3. Lifetime warranty comes standard with all East Coast Saunas to the original purchaser. Warranty is not transferable between parties.

4. Proof of original purchase must be provided.

Warranty Disclaimers

The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather and water.

 

II. Liabilities

1. East Coast Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. East Coast Saunas shall not be held liable for any damage and/or injury caused by customer misuse of product.

2. East Coast Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

 

III. Cancellation and Return Policy

1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.

3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee in the amount of $395.00 USD for each sauna c) all shipping costs to and from the Seller and d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

 

We hope this information has been helpful. If you should have any further questions, don't hesitate to call us at 1-800-376-1799, or email us at: ed@eastcoastsaunas.com.

 

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