Privacy Policy

Information We Collect

Information you provide directly: When you fill out a contact form, request a consultation, place an order, or apply to our contractor network, we may collect your name, email address, phone number, business name, mailing address, project details, and payment information.

Information collected automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the site.

Cookies and tracking technologies: We use cookies and similar technologies to improve your experience, analyze site traffic, and understand how visitors interact with our website. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide consultations, process and fulfill orders, communicate with you about your project or account, improve our website and services, send relevant updates about East Coast Saunas (only if you've opted in), and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We may share your information in the following limited circumstances:

Service providers: We work with trusted third-party services to process payments, ship orders, host our website, and manage email communications. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.

Contractor network: If you request a consultation and we connect you with a contractor partner in your area, we may share your name, contact information, and project details with that contractor to facilitate your project.

Legal requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Payment Security

All transactions on our website are processed through Shopify's secure payment infrastructure. We do not store your credit card information on our servers. Payment processing is handled by PCI-DSS compliant payment processors to ensure your financial information is protected.

Third-Party Services

Our website may use third-party services such as Google Analytics, Meta (Facebook/Instagram) tracking pixels, Shopify, and email marketing platforms. These services may collect information about your browsing behavior using cookies or similar technologies. Each of these services has its own privacy policy governing the use of your data.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained as required for accounting and tax purposes. If you request deletion of your data, we will honor that request unless we are legally required to retain it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information, opt out of marketing communications at any time, and request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. East Coast Saunas does not sell personal information. To submit a CCPA request, contact us at the email below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.